Privacy Statement

Our commitment to respect and protect your personal data is an important objective for the KARATZIS group of companies. We understand and take seriously the fact that you are informed and interested in your personal data.

This Privacy Statement describes the personal data the company collects, the ways we use and protect it, and your options for how we use that data.

We recognize that the protection of your personal data is a constant responsibility on our part and, therefore, we will update and modify this statement periodically. Please visit our website at to make sure you are aware and happy with any changes.

Who are we

The KARATZIS group of companies is mainly active in the field of manufacturing of net materials, dominating the Greek market and occupying one of the leading positions in the world market in this field.

Personal data we collect

Last name / Company name. We collect the names (surname, first name) and company name of our customers, as well as the names of their contact persons when they express an interest in our services or subscribe to our newsletter or participate in our contests and promotional activities.

E-mail. We collect the email addresses of our customers and their contact persons when they express an interest in our services, subscribe to our newsletter or participate in our contests and promotional activities.

Address. We collect the home address or head office address of our customers for the purposes of billing and mailing the bill in paper form.

Other contact details. We collect other contact information, such as the telephone number of our customers or their contact persons, in order to provide our services more quickly and efficiently.

Billing Information. We collect details from our clients that are necessary for billing our services, such as their TIN number and the name of their tax office.

We try to minimize the risk of violating your rights and freedoms by not collecting sensitive personal data about you.

How we collect your personal data

We collect your personal data when you express an interest in our services; when you make purchases in our online store or in our stores; when we provide our services to you; when you visit our website; or when you sign up for our newsletter. We do not sell your personal data to anyone and we only share it with third parties who facilitate the provision of our services.

How we use (process) your personal data

We use your personal data for the following purposes:

Provision of our products and services. We provide our products and services through our online store or through our national store network.

Marketing and / or promotional activities such as participation in contests or emails that we send periodically to those who have subscribed to our newsletter. Those who give us their email address in our communication and state that they wish to receive newsletters may also be added to the list of people to whom we send newsletters. Each newsletter offers the recipient the possibility of declaring that they no longer wish to receive newsletters from us.

The legal basis for the processing of your personal data

The processing of your personal data for the provision of our products and services is based on the conclusion and execution of an agreement or on preparatory actions for the conclusion and execution of an agreement at your request.

The processing of your personal data for marketing and / or promotional purposes depends on your consent.

In some cases, the processing of your personal data is necessary for the benefit of our legitimate interests or to ensure our compliance with national and / or European law.

How long we keep your personal data

We keep your personal data for as long as our business relationship lasts. We keep the personal data of our customers and consumers for at least fifteen (15) years in order to be able to fulfill our obligation to keep accurate records for the tax authorities or other administrative authorities.

We keep the personal data of people who have subscribed to our newsletters (and / or promotions) until they tell us that they no longer wish to receive newsletters and / or promotional material.

The guarantees we provide regarding the protection of your data

When you entrust your personal data, we take steps to ensure that it is kept secure. To achieve this, we naturally take several technical and organizational measures.

We update and monitor our security technology on an ongoing basis. We limit access to your personal data only to those members of our staff who need to have it in order to provide you with any benefit or service. In addition, we educate employees about the importance of confidentiality and the protection of the privacy and security of your personal data. Among others, we have put in place the following technical and organizational measures and procedures to protect your personal data against any loss, alteration, alteration or change:


Detect and manage security breaches;

The use of servers located in rooms with limited access and subject to regular checks;

The use of information systems and computer programs installed in such a way as to minimize the use of personal data and / or user authentication data;

Adopting specific procedures for the maintenance and secure deletion / destruction of personal data;

Access to systems and databases on a “need to know” basis.

When and how we transfer your personal data to third parties

In the course of our business, we use third-party providers who offer their services on our behalf. Therefore, we may need to share your personal data with them. However, we only share the personal data necessary to provide the requested services. In addition, they are asked to protect said data and not to use it for other purposes. The personal data that we collect from you is stored in one or more databases hosted by third parties established within the European Union. These third parties do not use or access your personal data for any purpose other than cloud storage and retrieval.

Your rights

You have the right to request access to your personal data that we process. In addition, you have the following rights:

The right to correct or delete (in some cases) your personal data.

The right to limit the processing or to object to the processing of your personal data.

The right (under certain conditions) to receive your personal data so that you can use it anywhere else.

In cases where we process your personal data after you have given us your consent, you also have the right to withdraw your consent at any time without affecting the legitimacy of the processing for the period preceding such withdrawal.

The right to lodge a complaint with the Personal Data Protection Authority (, Call Center: (+39) 06.696771, Fax: (+39) 06.69677.3785, Email :

Transmission of personal data outside the EU

The personal data that we collect from you is neither transmitted nor processed outside the European Union.

How to contact us

You can contact us for any questions regarding the processing of your personal data or the use of cookies, or if you wish to exercise your rights, by using the online contact form on our website or by contacting the Data Protection Officer. data by e-mail to

Version Info – Changes and Updates

This statement was last updated on 05/28/2018.

We reserve the right to modify and update this statement at any time, for any reason, without notifying you in any way other than posting the updated statement on our website. We may periodically send you emails to remind you of changes and updates to this statement, but you should still visit our website frequently to stay informed of the privacy statement currently in effect.